Dear Jeff, 
You are a good businessman!  By making your offer of a free book to me after my aggravation these past days in trying to order from Reelschematic, you have soothed my frustration and "slight resentment" towards your website and ordering form.  I am now smiling and feel that you have responded in a manner that is not abrupt or discourteous ... but very kind.

I appreciate your offer, yet would be grateful if you accepted my check for the book and CD in the amount of $18.95 and, if you just waive the $7.90 shipping fee (if you mail books by "book/media mail" it's much cheaper, I believe), I would be most grateful and satisfied :-)
 
Please send me your address so that I can mail my check.  Thank you very much for your kind consideration.
Janet K.

Again I wish to thank you for your attention and help with this matter. I just followed your advice and canceled through paypal also. Being an disabled Vet and on a fixed income your kindness is much appreciated and an honor to deal with such a responsible person. Again thank you so much for being attentive to my need of this schematic.I must say that it is very refreshing to have a service that cares about their customers
Barry P. 

"The two books and dvd I ordered from you have done wonders to increase my business in my shop."
John Carlton - StoneLake Bait

Just got everything today, finally I found something that's cracked up to what it said it is. I have worked on my reels for over 30 years and I can't put your book down, I have already learned so much.
Chris