http://www.reelschematic.com/faq en-us http://www.reelschematic.com/faq ActiveKB NX jeff@reelschematic.com Fri, 20 Nov 2009 17:29:04 CST 20 http://www.reelschematic.com/faq/questions.php?questionid=22 Any shipments that are refused and delivered back to us will incur a 20% restocking fee plus the cost of shipment. No exceptions. Jeff Holder Wed, 26 Aug 2009 22:42:04 GMT http://www.reelschematic.com/faq/questions.php?questionid=21 All purchases with Amazon.com after August 13, 2009 will no longer include a MEGA DVD with purchase. You will need to purchase the MEGA DVD separately. Sorry for the inconvienence, this was Amaz ... Jeff Holder Thu, 13 Aug 2009 20:09:54 GMT http://www.reelschematic.com/faq/questions.php?questionid=20 The only eBooks currently supported will be for the "Pond Building" series. We removed the eBooks for our other products because of claims from consumers purchasing them that they did not understa ... Jeff Holder Wed, 10 Jun 2009 19:20:58 GMT http://www.reelschematic.com/faq/questions.php?questionid=19 The full-color edition of "Fishing Reel Care and Maintenance 101" is still available but only through Amazon.com, where you can also get free super saver shipping. We no longer sell it directly on ... Jeff Holder Wed, 10 Jun 2009 19:17:06 GMT http://www.reelschematic.com/faq/questions.php?questionid=18 This is because you have ordered an item that is downloadable, for example an eBook, which does not require shipping to you. Therefore the shipping address is not applicable (N/A). Jeff Holder Tue, 09 Jun 2009 05:00:14 GMT http://www.reelschematic.com/faq/questions.php?questionid=17 We do not offer refunds on subscriptions, there is no exception. By purchasing any subscription you are agreeing to these terms and conditions. Please be certain of what you want before you purchase. Jeff Holder Mon, 27 Apr 2009 16:50:29 GMT http://www.reelschematic.com/faq/questions.php?questionid=16 It is the responsibility of the customer to refrain from ordering items that are restricted or prohibited from import to their country. If the package is returned to us due to customs importation ... Jeff Holder Wed, 01 Apr 2009 19:44:22 GMT http://www.reelschematic.com/faq/questions.php?questionid=15 The customer is notified that international customs departments may impose a duty or other taxes on imported goods. Payment of these charges are the responsibility of the customer. If the package ... Jeff Holder Wed, 01 Apr 2009 19:17:13 GMT http://www.reelschematic.com/faq/questions.php?questionid=9 How to cancel your subscription:1) You "must" cancel your subscription within your PayPal account. Login to Paypal with your account:1. Click History under My Account at the top of the page.2. Cho ... Jeff Holder Mon, 30 Mar 2009 17:58:41 GMT http://www.reelschematic.com/faq/questions.php?questionid=14 There are no refunds for any subscriptions, no exceptions. Jeff Holder Mon, 30 Mar 2009 17:53:21 GMT